Help Center

We're here to assist you. Please browse through the frequently asked questions (FAQs) to find quick answers to your queries.

Related Order & Shipping

Q: How to place a bulk order?

A: Log in to your business account, select the desired quantity of the product you want to buy on the product page, add items to your cart, and proceed to checkout. If you face any issues, contact our seller support at sellers@vcuestore.com.

Q: How can I track my order?

A: You can track your order in your account dashboard. You will also receive an SMS or email once the order is dispatched, sent to your registered mobile number or email.

Q: What are minimum order quantities?

A: The MOQ is mentioned on each product page and may vary depending on the product category, brand, and stock availability.

Q: Can I edit or cancel an order after placing it?

A: Orders can only be edited or cancelled if they have not been processed for dispatch. Please contact our order support team within 12 hours of placing the order at sellers@vcuestore.com or call +91-8766367482 with your order ID.

Q: What are the delivery timelines?

A: Delivery timelines may vary based on your location and the size of your order.

Related Payment

Q: Which payment methods are accepted?

A: We accept NEFT/RTGS bank transfers, UPI payments, corporate credit/debit cards, and purchase orders from registered business buyers. Cash on delivery (COD) is not available for bulk orders.

Q: Can I get an invoice before payment?

A: Yes, after finalizing your order, you can request an invoice. The invoice will include product details, quantity, payment details, and taxes.

Related Return, Refund, & Replacement

Q: What items are eligible for return and replacement?

A: Damaged, defective, or missing parts at the time of delivery are eligible. A return request must be submitted within 48 hours of delivery.

Q: Are customized products returnable?

A: No, customized products are non-returnable and non-refundable.

Related Account

Q: How do I create a business account?

A: Click on Sign Up on the homepage > Select business account > Fill in your business details > Verify your details to activate your account.

Q: Do your electronics products come with a warranty?

A: Yes, most electronics products come with a standard manufacturer warranty, which is mentioned on the product page.

Q: How can I connect with customer support?

A: You can contact our support team via email or phone. Visit our Contact Us page for complete details.

Related Products

Q: Are all products on your website genuine?

A: Yes, we source all products directly from verified manufacturers and authorized distributors. Every item is new, original, and comes with a valid warranty and invoice.

Q: Can I request product samples before placing a bulk order?

A: In certain categories, yes. Please contact our sales team, and we will check availability and pricing for sample units.

Security & Legal

Q: How is my business data used on your platform?

A: We only collect essential business and contact information to process your orders and provide services.

Q: Where can I find your full policies and terms?

A: You can view our complete Terms & Conditions, Privacy Policy, Return & Refund Policy on our website. We recommend all users read them carefully before making purchases.

Still Have Questions?

We hope this page answered your questions. If you couldn’t find what you’re looking for, feel free to contact us. We are here to assist you.

Contact Us