vCue Store

Return & Refund Policy

At vCue Store, we value the trust of our buyers and sellers. We always try to ensure a smooth and transparent experience for all business transactions. The Return and Refund may be processed based on the following guidelines.

Eligibility for Return

Products are eligible for return only if:

  • The product is received damaged or defective
  • The product is different from what was ordered
  • The product is missing parts or accessories as described in the listing

- The product must be returned in its original packaging with all labels and manuals. - Certain categories (customized, bulk clearance stock, cosmetics, etc.) may not be eligible for return.

Return Request Process

Buyers must raise a return request within 7 days of delivery through their vCue Store account. The steps are as follows:

  1. Our support team will review the return request, along with photographs of the issue.
  2. Once verified, the return will be approved, and instructions for pickup will be provided.

Refund Policy

- Refunds are initiated only after the returned product is received and inspected by the seller. - The refund amount will be credited to the buyer’s original payment method within 3–5 business days after approval. - In case of partial orders (some items returned, others accepted), refunds will be processed only for the returned items. - Shipping charges may not be refundable unless the return is due to a seller error (wrong or defective item).

Replacement Policy

- Buyers can opt for a replacement instead of a refund, subject to the availability of stock. - Replacements will be shipped once the returned product is received and verified.

Non-Returnable Items

  • Customized or made-to-order products
  • Perishable goods (food, flowers, etc.)
  • Clearance sale or “non-returnable” marked products
  • Digital products and software licenses

Dispute Resolution

In case of disagreements between the buyer and seller, vCue Store will act as a mediator, and the final decision will be based on platform policies.

Buyers and sellers agree to cooperate with vCue Store during the investigation process.

Contact Us

Feel free to connect with our support team if you have any queries regarding Return & Refund: