vCue Store

Privacy Policy

Last Updated: 23/09/2025

Welcome to vCue Store. We respect your privacy and are committed to protecting your information. This Privacy Policy describes in detail how vCue Team collects, uses, stores, shares, and safeguards your data when you use our website, mobile application, or related services. It applies to all users who engage with vCue Store.

By choosing vCue Store, users ensure that they have read, understand, and consent to the terms laid out in this privacy page. This page is designed to ensure transparency and safeguard your interests as a partner.

1. What Information vCue Collects

The information we collect includes:

  • User full name, contact details, address, email ID
  • IDs for verification like Business License, Aadhaar Card, PAN Card, GST
  • Account login details (username, password – encrypted)
  • Business name, type, GST number, PAN number, licenses, and registration details
  • Product catalogs, pricing, and business bank account details for settlements
  • Purchase history, invoices, order details, returns/refund requests
  • Communication between buyers and sellers on the platform
  • Bank account details, UPI IDs, credit/debit card details
  • All financial information is processed via PCI-DSS compliant payment gateways and is never stored in plain form
  • Website navigation data, clicks, search queries, and page views
  • Cookies, tracking pixels, and similar technologies
  • Emails, chats, support tickets, and call recordings (for quality and dispute resolution)

2. How We Use Your Information

The information we collect is used solely to deliver a secure, reliable business. Specifically, it is used for:

  • Account Setup & Management: To create, maintain, and personalize your seller/buyer account
  • Payment & Order Handling: To process purchases, returns, refunds, and fulfilling orders
  • Business Validation: To confirm the authenticity of users against unlawful activities
  • Support & Assistance: To respond to your queries and improve customer satisfaction
  • Business Communication: Sending promotional offers, important updates, newsletters, and service notifications
  • Platform Enhancement: To monitor trends, analyze usage patterns, and enhance features, performance, and security
  • Regulatory Purposes & Risk Management: To comply with tax, audits, and regulatory requirements and to identify suspicious activities

3. Sharing & Disclosure of Information

We respect your privacy and never sell or trade your information for commercial gain. However, we may share your information in the following cases:

  • To Buyers and Sellers: Limited and necessary business details shared to enable smooth processing and communication
  • To Service Providers: Trusted logistics partners, payment gateways, IT support teams, and analytics teams access necessary data to perform their work
  • To Legal Authorities: If required by law, government, or court order, we may share information with government and law enforcement bodies
  • With Affiliates/Partners: In certain cases, we share information with our group companies and partners to enhance operations. Strict confidentiality agreements are maintained in such cases
  • If Business Transfer: If our Store undergoes a merger, acquisition, or reorganization, user data may be transferred to the new entity while ensuring the same level of protection

4. Data Security

We take strict measures to protect your data:

  • Advanced Encryption: Sensitive data (passwords, payment info) is stored in encrypted form using strong encryption algorithms
  • Secure Transmission Channels: Prevents interception of sensitive data during transmission
  • Restricted Access Control: Access to sensitive data is restricted to authorized members on a need-to-know basis
  • Network Protection: Advanced firewall and continuous monitoring to block potential cyber threats
  • Routine Security Reviews: Helps us identify weaknesses early, ensuring early detection of risks

We encourage all users to practice safe online behavior and maintain strict confidentiality of their login credentials at all times.

5. Cookies & Tracking Technologies

We use cookies and tracking tools to:

  • Improve site functionality and speed
  • Remember login preferences and settings
  • Show relevant ads and promotions
  • Collect analytics to improve user experience

Types of Cookies Used:

  • Session Cookies: Expire after logout
  • Persistent Cookies: Help us remember user login details
  • Third-Party Cookies: Allow us to analyze traffic patterns and deliver relevant advertisements

Users have full control over how cookies are managed.

6. Data Retention

  • Active Accounts: Your information will be securely stored and used to support transactions and platform management
  • After Account Closure: If a user deactivates their account, most of their personal data will be removed from vCue Store’s active system
  • Retention Periods: Once the retention period expires, your information will be deleted so that it can no longer be linked back to you

7. Your Rights

  • Right to Access: Access and review your personal data stored with us
  • Right to Rectify: Update or correct inaccurate details
  • Right to Delete: Request account closure and data deletion (subject to laws)
  • Right to Restrict Processing: Limit how your data is used in certain cases
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Withdraw Consent: Opt-out of marketing communications anytime

8. Third-Party Services & Links

vCue Store is not responsible for the privacy practices of third-party services. We encourage you to read their privacy policies carefully.

9. Children's Privacy

vCue Store is a B2B platform and is not intended for use by individuals under the age of 18. We don’t knowingly collect personal data from minors.

10. International Data Transfer

If you access vCue Store from outside India, your information may be transferred and stored in servers located in India or other countries. We comply with applicable data protection laws for cross-border transfers.

11. Policy Updates

vCue may update this policy periodically. Any changes will be posted on this page with the revised date. Significant changes may be notified via email or platform notification.

12. Contact Us

If you have any doubts or queries regarding this page, feel free to connect with us:

  • Email: support@vcuestore.com
  • Contact: +91-8766367482
  • Office Address: VisionaryCue Informatics Pvt. Ltd., Noida, Uttar Pradesh, India